Terms of Service

General Definitions
These Terms and Conditions govern the purchase of goods by you (the Customer). We are Pawtraits & More, a company registered in Cyprus, with the email address hello@pawtraitsandmore.com (referred to as the Supplier, we, or us). 
By placing an order for any goods or services, you agree to be bound by these Terms and Conditions. You may only purchase goods from our website if you are at least 18 years old and eligible to enter into a contract.

Interpretation 
- Consumer: A person acting for purposes unrelated to their trade, business, craft, or profession. 
- Contract: A legally binding agreement between you and us for the supply of goods. 
- Delivery Location: The specified location for the delivery of goods, as outlined in your order. 
- Durable Medium: A format (such as paper or email) that allows information to be personally addressed, stored for future use, and reproduced without alteration. 
- Goods: The products listed on our website that we supply to you, as detailed in your order. 
- Order: The request for goods placed by you, following the step-by-step process on our website. 
- Privacy Policy: The policy outlining how we handle your confidential and personal information received via our website. 
- Website: The site pawtraitsandmore.com, where our goods are advertised.

Goods 
The goods are described on our website. Please note that descriptions are for illustrative purposes only, and there may be slight variations in size or color. For goods made to your specific requirements, it is your responsibility to ensure the accuracy of the information or specifications provided. All goods are subject to availability.

Personal Information
We retain and use all personal information in accordance with our Privacy Policy. By using our service, you agree to receive communications via email, other electronic methods, or pre-paid post.

Basis of Sale  
The product descriptions on our website do not represent a contractual offer. We may reject any order you place, though we will make every effort to notify you promptly. The order process on the website allows you to check and amend errors before submission. A contract for the sale of goods will only be formed once you receive an order confirmation via email. You must verify the accuracy of the order confirmation and notify us immediately of any errors. We are not responsible for inaccuracies in your submitted order. Once a contract is formed, it can only be varied in writing, with mutual agreement between you and us.

Price and Payment 
The price of the goods and any additional charges (including delivery) are as stated on the website at the time of the order. Prices include VAT at the applicable rate. Payment is required at the time of order submission and can be made using a credit or debit card through PayPal or Stripe. You do not need a PayPal account to complete the payment, and can follow on-screen instructions to enter your payment details or log in as a PayPal customer.

Delivery 
Please allow up to 7 working days for delivery within mainland UK. International orders may take longer, especially during busy periods. For more information about overseas deliveries, please contact us.

Privacy 
Your privacy is essential to us. We comply with the General Data Protection Regulation (GDPR) regarding your personal data. These Terms and Conditions should be read alongside our privacy policy. 
We act as the Data Controller for any personal data processed while providing goods to you. In accordance with data protection laws:
- We will identify the purposes for which personal data is collected before or at the time of collection.
- We will only process personal data for the identified purposes.
- We will respect your rights regarding your personal data.
- We will implement technical and organizational measures to protect your data.

For any privacy-related inquiries or complaints, please contact our Data Protection Officer at hello@pawtraitsandmore.com.

Customer Images 
By using our service, you give us permission to use any created works for marketing and advertising purposes. When you upload media to our site, you confirm that you either own the media or have obtained full permission from the owner.

Customer Correspondence and Previews 
To ensure full satisfaction, we send a preview of the product for your approval before shipping. You have 14 days to respond to the preview. If we do not receive a response, we will assume the preview is approved and proceed with shipping. 
If we need further information (e.g., a higher resolution photo) to complete your order and do not hear from you within 60 days, we may not be able to fulfill the order.